Privacy Policy

1. Introduction

Consult Jagruti (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of individuals seeking support for addiction recovery and rehabilitation services.

This Privacy Policy explains how we collect, use, store, and protect your personal and sensitive information when you visit our website http://www.consultjagruti.com/ or interact with our services.

We operate in compliance with:

• The Information Technology Act, 2000
• The Sensitive Personal Data or Information (SPDI) Rules, 2011
• Applicable healthcare advertising and data protection practices

By using this website, you consent to the terms outlined in this Privacy Policy.

2. Scope of This Policy

This policy applies to:

• Website visitors
• Users submitting inquiry or consultation forms
• Individuals interacting through ads (Google Ads, Meta Ads, landing pages)

This policy does not apply to clinical records maintained during treatment.

3. Information We Collect

3.1 Personal Information

We may collect:

• Full Name
• Phone Number
• Email Address

3.2 Sensitive Personal Data (Addiction & Health Information)

You may voluntarily provide:

• Substance use details (alcohol, drugs, etc.)
• Addiction history
• Physical or psychological health concerns
• Detox or rehabilitation requirements

⚠️ This information is classified as Sensitive Personal Data (SPDI) under Indian law.

3.3 Technical & Usage Data

We may automatically collect:

• IP address
• Device type and browser
• Pages visited and session behavior
• Referral sources (ads, search engines)

3.4 Cookies & Tracking Technologies

We use cookies and tracking tools for:

• Website functionality
• Analytics (e.g., Google Analytics)
• Advertising performance tracking (Google Ads, Meta Pixel)

Users can manage cookie preferences via browser settings.

4. How We Use Your Information

We use your information for the following purposes:

4.1 Consultation & Service Support

• Understanding your rehabilitation needs
• Connecting you with appropriate professionals
• Scheduling consultations

4.2 Communication

• Responding to inquiries
• Follow-up calls, WhatsApp, or email communication
• Providing relevant service information

4.3 Marketing & Advertising

• Optimizing ad campaigns
• Retargeting (where applicable and compliant)
• Improving lead generation effectiveness

4.4 Website Improvement

• Analytics and performance monitoring
• Enhancing user experience

4.5 Legal Compliance

• Meeting regulatory obligations
• Preventing misuse or fraud

5. Legal Basis & Consent

By submitting your information:

• You provide explicit consent to collect and process your personal and sensitive data
• You acknowledge that health-related information is voluntarily shared
• You may withdraw consent at any time by contacting us.

6. Confidentiality of Addiction-Related Data

We maintain strict confidentiality standards:

• Sensitive addiction-related information is accessed only by authorized personnel
• Data is used solely for consultation and support purposes
• No disclosure without consent unless required by law

🚫 We do NOT sell or rent your personal or health data.

7. Data Sharing & Third Parties

We may share data with:

7.1 Internal Team

• Rehabilitation specialists
• Medical professionals
• Support staff

7.2 Service Providers

• CRM and lead management systems
• Cloud storage providers
• Analytics tools

7.3 Advertising Platforms

• Google Ads
• Meta (Facebook/Instagram)

All third parties are required to maintain confidentiality and data protection standards.

8. Data Retention Policy

We retain data only as long as necessary:

• To respond to inquiries
• To provide consultation support
• As required by law

After this, data is securely deleted or anonymized.

9. Data Security Measures

We implement appropriate technical and organizational safeguards:

• SSL encryption (HTTPS)
• Secure databases and servers
• Restricted access controls
• Regular monitoring

⚠️ No online system is completely secure.

10. Your Rights

You have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of data
• Withdraw consent

To exercise your rights, contact:
📧 support@consultjagruti.com

11. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian consent.
We do not knowingly collect data from minors without authorization.

13. Medical & Emergency Disclaimer

• This website does not provide emergency medical services
• Information submitted does not constitute medical advice or diagnosis

🚨 In case of overdose or emergency:

• Contact local emergency services immediately
• Seek immediate professional help

14. Advertising Compliance Disclaimer

• Our advertisements are for informational and awareness purposes only
• We do not make misleading claims or guarantee recovery
• Campaigns comply with Google Ads and Meta Ads healthcare policies

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be reflected with a revised “Last Updated” date.

16. Contact Information

For any questions or privacy-related concerns: